Products

Frequently Asked Questions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@rocknine.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@rocknine.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@rocknine.com.au.

Shipping typically takes 5–10 business days from the date of dispatch.

Our products are made in United States, with a focus on quality craftsmanship and materials. We work closely with our production partners to ensure every item meets our standards

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Collared Sweatshirt and High Waist Pants Active Set

Contrast Collar Striped Long Sleeve Knit Top

Contrast Striped Collar Patchwork Puff Sleeve Ruffle Hem Mini Dress

Contrast Striped Elastic Waist Active Pants

Contrast Trim Bow Tie Shirt and Pants Lounge Set

Contrast Trim Button Detail Polo

Contrast Trim Crochet Sweater

Contrast Trim Leopard Round Neck Top and Pants Lounge Set

Contrast Trim Long Sleeve T-Shirt

Contrast Trim Long Sleeve T-Shirt

Contrast Trim Notched Long Sleeve Top and Pants Lounge Set

Contrast Trim Short Sleeve Top and Pants Set

Contrast Trim Tank and Pants Active Set

Contrast Trim Tie Waist Lounge Nightgown with Pockets

Cowgirl Boots Printed Shirt and Shorts Set

Crisscross Back Houndstooth Active Bra

Crisscross Back Sleeveless Active Jumpsuit

Crisscross Cropped Active Tank

Crochet Lace V-Neck Long Sleeve Blouse

Cropped Short Sleeve Denim Jacket with Frayed Hem

Cutout Slit Spaghetti Strap Denim Dress

Cutout Square Neck Wide Strap Active Jumpsuit

Cutout Wide Strap Active Jumpsuit

Deep V-Neck Halter and Shorts Active Set

Frequently Asked Questions

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Collared Sweatshirt and High Waist Pants Active Set

Contrast Collar Striped Long Sleeve Knit Top

Contrast Striped Collar Patchwork Puff Sleeve Ruffle Hem Mini Dress

Contrast Striped Elastic Waist Active Pants

Contrast Trim Bow Tie Shirt and Pants Lounge Set

Contrast Trim Button Detail Polo

Contrast Trim Crochet Sweater

Contrast Trim Leopard Round Neck Top and Pants Lounge Set

Contrast Trim Long Sleeve T-Shirt

Contrast Trim Long Sleeve T-Shirt

Contrast Trim Notched Long Sleeve Top and Pants Lounge Set

Contrast Trim Short Sleeve Top and Pants Set

Contrast Trim Tank and Pants Active Set

Contrast Trim Tie Waist Lounge Nightgown with Pockets

Cowgirl Boots Printed Shirt and Shorts Set

Crisscross Back Houndstooth Active Bra

Crisscross Back Sleeveless Active Jumpsuit

Crisscross Cropped Active Tank

Crochet Lace V-Neck Long Sleeve Blouse

Cropped Short Sleeve Denim Jacket with Frayed Hem

Cutout Slit Spaghetti Strap Denim Dress

Cutout Square Neck Wide Strap Active Jumpsuit

Cutout Wide Strap Active Jumpsuit

Deep V-Neck Halter and Shorts Active Set

Frequently Asked Questions