Tops – RockNine

Frequently Asked Questions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@rocknine.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@rocknine.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@rocknine.com.au.

Shipping typically takes 5–10 business days from the date of dispatch.

Our products are made in United States, with a focus on quality craftsmanship and materials. We work closely with our production partners to ensure every item meets our standards

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Full Size Texture Turtleneck Long Sleeve Sweater Plus Size

Button Detail Long Sleeve T-Shirt

Basic Style V-Neck Knit Cami

Ruffled Tie Front Flounce Sleeve Blouse

Off-Shoulder Long Sleeve Top

Cable Knit V-Neck Sweater

Round Neck Short Sleeve Sweater

Contrast Trim Long Sleeve T-Shirt

Ruffled Tie Front Flare Sleeve Shirt

Textured Knit Round Neck Long Sleeve Sweater

Round Neck Tank with Bra

Striped Long Sleeve Ribbed Blouse

Plaid Waffle Flower Patchwork Contrast Top

Striped Contrast Ribbed Trim Drop Shoulder Sweatshirt

Contrast Trim Button Detail Polo

Button Front Long Sleeve Sweater

Lace Button Up Long Sleeve Shirt

Floral Long Sleeve Tie Neck Blouse

Full Size Quarter-Zip Drawstring Teddy Hoodie

Lips Button Up Long Sleeve Shirt

Ribbed Knit Lettuce Trim Mock Neck Long Sleeve Top

Striped Ruffle Hem Button-Up Shirt

Ruched Surplice Long Sleeve T-Shirt

Striped V-Neck Button Front Casual Top

Frequently Asked Questions

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Country/Region

Full Size Texture Turtleneck Long Sleeve Sweater Plus Size

Button Detail Long Sleeve T-Shirt

Basic Style V-Neck Knit Cami

Ruffled Tie Front Flounce Sleeve Blouse

Off-Shoulder Long Sleeve Top

Cable Knit V-Neck Sweater

Round Neck Short Sleeve Sweater

Contrast Trim Long Sleeve T-Shirt

Ruffled Tie Front Flare Sleeve Shirt

Textured Knit Round Neck Long Sleeve Sweater

Round Neck Tank with Bra

Striped Long Sleeve Ribbed Blouse

Plaid Waffle Flower Patchwork Contrast Top

Striped Contrast Ribbed Trim Drop Shoulder Sweatshirt

Contrast Trim Button Detail Polo

Button Front Long Sleeve Sweater

Lace Button Up Long Sleeve Shirt

Floral Long Sleeve Tie Neck Blouse

Full Size Quarter-Zip Drawstring Teddy Hoodie

Lips Button Up Long Sleeve Shirt

Ribbed Knit Lettuce Trim Mock Neck Long Sleeve Top

Striped Ruffle Hem Button-Up Shirt

Ruched Surplice Long Sleeve T-Shirt

Striped V-Neck Button Front Casual Top

Frequently Asked Questions